Returns and Refund Policy
1.1 Order Cancellation by Customer
Customers may request to cancel their orders before they are shipped. To do so, please contact our customer support team at beutiflyfashion@gmail.com or call +91-8976579656. We will make every effort to accommodate your request, subject to the order status.
1.2 Order Cancellation by Beutifly
Beutifly reserves the right to cancel an order for various reasons, including, but not limited to:
-
Unavailability of products
-
Errors in product information or pricing
-
Fraudulent or suspicious activities
If we cancel your order, we will notify you promptly and initiate a full refund to the original payment method.
Refund Policy
2.1 Eligibility for Refund
Refunds may be requested under the following circumstances:
-
Order cancellation before shipment
-
Damaged or defective products
-
Incorrect products shipped
2.2 Refund Process
To request a refund, please contact our customer support team within 5-10 days of receiving the product. Please provide detailed information about the issue, including supporting photographs if applicable. Once your request is approved, we will process the refund within 5-7 business days using the original payment method.
2.3 Non-Refundable Items
Certain items, such as gift cards, are non-refundable. Any additional non-refundable items will be clearly indicated on the respective product pages.
Return of Products
3.1 Return Process
If you need to return a product due to defects or other eligible issues, Beutifly will provide detailed instructions on how to return the item. Customers are responsible for the return shipping cost unless otherwise specified. To initiate a return, please contact our customer support team at beutiflyfashion@gmail.com or +91-8976579656 within 3-5 business days of receiving the product.
3.2 Condition of Returned Products
Returned products must be in their original, unopened condition with all packaging intact. We will conduct a thorough inspection of the returned product upon receipt to ensure it meets these conditions.
Contact Information
For any inquiries regarding cancellations or refunds, please reach out to our customer support team:
-
Email: beutiflyfashion@gmail.com
-
Phone: +91-8976579656
Changes to the Cancellation and Refund Policy
Beutifly reserves the right to update or change the Cancellation and Refund Policy at any time. The most recent version will be posted on this page, along with the date of the update.
By making a purchase on our website, you acknowledge and agree to the terms and conditions outlined in this Cancellation and Refund Policy.